Arlen Igoe

IT professional experienced in Azure cloud administration, networking, virtualization, and security

About This Page

  • Azure Storage stores and serves the static HTML, CSS, and JavaScript files
  • Azure CDN caches the static content from Azure Storage at multiple locations to reduce load times
  • Azure Functions runs code when the page is visited to update the visitor count from Azure Cosmos DB
  • Azure Cosmos DB records the visitor count and interacts with Azure Functions
  • GitHub Actions deploys changes to Azure Storage or Azure Functions, and refreshes the CDN cache
Azure Architecture Diagram

Experience

IT Systems Administrator 2021 - Present
Provided administration and operational support for an enterprise hybrid cloud infrastructure
  • Addressed advanced hardware, software, and network issues beyond frontline support
  • Used Intune to manage device configurations in an environment with over 15,000 devices
  • Managed user identities and permissions using Entra
  • Supported Office 365, including Exchange, SharePoint, and Teams
  • Developed PowerShell scripts to streamline system monitoring and maintenance
  • Collaborated on testing and validating server migrations to cloud environments
IT Support 2019 - 2021
Acted as the first point of contact for technical issues
  • Diagnosed and resolved issues with desktop computers, printers, and software
  • Managed user access and permissions across multiple systems
  • Administered Windows and Linux servers for network services
  • Managed file sharing and performed regular data backups
Field Technician 2016 - 2019
Responded to service calls for diagnosing and repairing IT and networking equipment
  • Installed and configured network devices such as access points, phones, and cameras
  • Performed quality assurance testing to ensure proper functionality of installed systems
  • Evaluated site layouts and planned device placements for optimal performance

Certifications